• Due to candy being a perishable item and in compliance with The Food & Drug Administration (FDA) policies, www.FreezeDriedFX.com does not accept any return on candy products. Edible (ALL CONSUMABLE FOOD PRODUCTS) may NOT be returned. All return/refund requests must be made to our Customer Care department within 72 hours of receipt of your order (determined by tracking) AND must be authorized by customer service in advance. To protect our customers’ health and safety, www.FreezeDriedFX.com only accepts returns of non-edible items that have not been worn or used (apparel, accessories, etc.). Refunds for returns exclude shipping costs, and the customer is responsible for shipping the products back to us in their original condition. In some cases a 20% restocking fee will be applied, but rarely charged. Since food products cannot be returned, and we do not refund for melting, please take care when placing an order and keep in mind the following (if you have any concerns or specific requirements, please Text/Call/Email us before you place your order)

• Think through and calculate how much candy you will need for an event or project.
  

• Manufacturers sometimes change their recipes, and your taste buds change too.
  

• Some of our products are hand-made in batches and color may vary. Colors may also look different from one computer monitor to the next.
  

• Different brands of candy like gummies, taffies, caramels, etc. vary in consistency, texture, firmness, etc. So, the same types of candies made by different brands will not always taste the same (e.g., European-brand gummies tend to be harder than American-brand gummies).
  

• If it is warm in your area, stay away from heat-sensitive items as we do not refund for melting! And always make sure someone is around to receive the package.
  

• Double check your online order before hitting that submit button! Of course, if we make any mistakes with your order, we will take full responsibility – just make sure that you contact us within 72 hours of receiving your order, as we cannot approve any requests for refunds/reships after such time.
  

• If parcels are refused, there will be a 20% restocking fee, and the original cost of shipping, to and from, will be deducted from refund amount from the purchaser’s original form of payment.
  

• We will often pull, pack, and ship an order within hours to a day of our customers placing it. As soon as an order is “complete” into our fulfillment system (which can be seconds after you push that submit button), it can be cancelled with a 20% restocking fee. Of course you are welcome to call us and check whether an order has been completed and if it has not, we are happy to process your cancellation. However, if a customer care representative sees the order has been “completed” into our fulfillment system, they will be unable to cancel it with the restocking fee. We have spent an extremely large amount of resources to develop and create this extremely quick and efficient automated turn-around system and if we were to cancel an order already completed, that one act would interrupt our entire fulfillment cycle (potentially affecting hundreds of other orders). We appreciate your understanding on this matter and we urge you to please take the time to carefully make your selections before hitting that submit button!! If you are unable to cancel your order but still want to return the products, you have the option of returning or refusing the package once it arrives at your destination (see details above regarding returns and refusing packages). If the order is en route and delivery is refused, you will be responsible for shipping costs as well as the cost of return service. If the order qualified for Free Delivery when offered you will be credited the cost of merchandise, less the 20% restocking fee, less the actual cost of shipping, to and from, as determined by www.FreezeDriedFX.com
  

• If the customer provides the wrong address when placing an order, the following shall apply: -If the order is returned to www.FreezeDriedFX.com in good condition: Customer will be responsible for the full cost of shipping as well as a twenty percent (20%) restocking fee (RARELY charged). If the package is returned to www.FreezeDriedFX.com but the contents are damaged or if the package is lost: No refunds. -If the package is en route and the customer requests a shipment intercept/address correction: Customer will be charged the direct fee from the carries around $12 per package/box (this cost is a direct fee from our delivery service provider). If the Customer still wants their package sent to the correct address, the package will be re-delivered to the proper address at the customers expense for Carrier fees.
  

Timely Delivery

• We cannot issue credits or refunds for orders not delivered on specific dates unless (1) you notified us that you needed the order by a certain date, and you received an email confirmation that we can do it,  AND (2) the order is shipped via Next Day or 2 Day. Because delivery times for orders shipped by ground delivery methods vary from state to state, no guarantees regarding delivery dates can be made. If you absolutely need your products on a certain day, please let us know and we will do our best to advise you regarding the most appropriate delivery option. www.FreezeDriedFX.com is not responsible and cannot provide refunds for delays outside our control including inclement weather, natural disasters, accidents or third party carrier delays.

• Signature confirmation is an option when shipping packages to residential addresses. You will be notified by e-mail with tracking information and an estimated delivery date once your order has shipped, so if you choose this option, please make sure someone is available to sign for your package. Carrier’s will tend to make 3 delivery attempts and if no signature is obtained the package(s) will be returned to us. You will be responsible for the return freight charges (*see return policies). If you do not choose signature confirmation we will not be responsible if Carriers leaves your package(s) and you determine they are missing.

• As stated on our FAQ page, www.FreezeDriedFX.com cannot take responsibility for products damaged in transit due to extremes in temperature, nor will we replace said product before reviewing the delivery circumstances involved. If questions arise as to perishability, please contact us and we will do our best to provide guidance. In the event that a product is received in unusable condition, for reasons other than extremes of temperature, a claim must be submitted within seven 72 hours after physical receipt of merchandise as determined by shipment tracking. In the event that a claim is submitted after the stated time period, we will not be able to issue credit nor refund product.
  

• No returns on special order products.
  

• Due to the limited quantity of seasonal candies, please note that the purchase of all seasonal merchandise, perishable or non-perishable, is non returnable.
  

• In the event that an order is received and there is a discrepancy as to a missing item, a claim must be submitted within three (3) days of physical receipt as determined by shipment tracking. We will compare items ordered as well as physical weight of the package and issue a store credit accordingly.
  

• In the event that incorrect merchandise is received, we will do our best to correct the error in a timely fashion. In the event of an exchange, we will ship corrected merchandise at the shipping service level at which it was purchased. For instance, if the incorrect merchandise was shipped via Fed Ex Ground, it will be shipped at the same service level. In the event that you opted for Rush Delivery, we will refund the cost of shipping the incorrect item. We will issue a call tag for the return of the incorrect merchandise and upon receipt, will issue credit accordingly. Please note that we are unable to issue credit for any product in which the factory seal is no longer intact. Please note that in order for credit to be issued, notification of order discrepancies must be made within seven-two (72) hours of receipt as determined by shipment tracking.
  

• Select the items you want to place in your Cart by clicking on the “Add To Cart” button next to the item you want. You may also type in the quantity in the box next to “Add To Cart” if it is more than one. You will know when an item has been successfully added to your Cart when it appears in the “Shopping Cart/My Cart Page.”
  

• We accept Visa, Mastercard, American Express, and Discover orders through our ultra-secure ordering system. No taxes are charged for edible candy items sold by www.FreezeDriedFX.com. Sales tax is only applied to non-candy items sold and shipped to addresses within the state of Pennsylvania.